{
  "id": "iphone13-service-backup",
  "modelId": "iphone13",
  "title": "Backup coverage and service appointment",
  "intent": "Verify the backup and service preparation that can actually be completed on this iPhone.",
  "category": "preparation",
  "sourceIds": [
    "iphone-service",
    "iphone-backup",
    "iphone-safety"
  ],
  "prerequisites": [
    "Owner authorization",
    "Accessible data or a clear plan to discuss inaccessible data"
  ],
  "tools": [
    "Your existing iCloud backup or own Mac",
    "Provider appointment instructions"
  ],
  "steps": [
    {
      "id": "method",
      "text": "Choose your existing backup route. For a Mac, select iPhone in Finder → General, choose the local backup option and Back Up Now. Keep any encryption password privately.",
      "sourceIds": [
        "iphone-backup"
      ],
      "locator": "Back up iPhone using your Mac"
    },
    {
      "id": "verify",
      "text": "Review the reported backup completion and included apps. For iCloud, use Settings → your name → iCloud → iCloud Backup; distinguish backup contents from separately synced data.",
      "sourceIds": [
        "iphone-backup"
      ],
      "locator": "Back up using iCloud; Manage iCloud storage"
    },
    {
      "id": "sync",
      "text": "Check that the iCloud features you use have finished syncing. Record completion status only, without account names or file contents.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "Get ready: backup and iCloud sync"
    },
    {
      "id": "readiness",
      "text": "Read the service page for the installed iOS. Find My or repair-readiness instructions depend on OS. Follow the owner-only instructions at handoff; ask the provider if the named option is absent.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "Get ready: OS-dependent Find My / Ready for Repair or Trade-In"
    },
    {
      "id": "appointment",
      "text": "Check appointment, affected accessories, proof of purchase and identification requirements privately. Remain present if asked to authenticate during software support. Never disclose account passwords or device passcodes.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "When you bring in; credential warning"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "backup"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "backup",
      "question": "What is the backup readiness?",
      "goal": "Make the actual data coverage visible.",
      "sourceIds": [
        "iphone-backup"
      ],
      "options": [
        {
          "id": "verified",
          "label": "Completion and coverage reviewed",
          "next": "provider"
        },
        {
          "id": "partial",
          "label": "Backup incomplete or data inaccessible",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Backup status not checked",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "provider",
      "question": "Were installed-OS service requirements and the appointment reviewed?",
      "goal": "Avoid guessing a Find My procedure.",
      "sourceIds": [
        "iphone-service"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Requirements reviewed",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Provider clarification needed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.",
      "handoff": [
        "Backup route and verified completion status",
        "Separately synced content and remaining coverage gaps",
        "Installed-OS readiness option and affected accessories"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Ask the provider which service-readiness option applies to the installed iOS and finish the appointment checklist.",
      "handoff": [
        "Resolve the provider preparation requirement before handoff.",
        "Backup route and verified completion status",
        "Separately synced content and remaining coverage gaps",
        "Installed-OS readiness option and affected accessories"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass.",
      "handoff": [
        "Backup route and verified completion status",
        "Separately synced content and remaining coverage gaps",
        "Installed-OS readiness option and affected accessories"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "Backup completion or contents have not been verified, so data readiness remains unknown.",
      "handoff": [
        "Tell the provider whether there is an accessible backup and which data categories are not verified.",
        "Backup route and verified completion status",
        "Separately synced content and remaining coverage gaps",
        "Installed-OS readiness option and affected accessories"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Tell service staff the damage condition before attempting a backup requiring charging.",
        "Backup route and verified completion status",
        "Separately synced content and remaining coverage gaps",
        "Installed-OS readiness option and affected accessories"
      ]
    }
  },
  "outcomeChecks": [
    "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.",
    "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass."
  ],
  "diagramId": "phone-iphone-backup",
  "workflow": {
    "family": "data-service",
    "summary": "Record backup evidence, remaining gaps and service readiness without entering account details.",
    "fields": [
      {
        "id": "backup-route",
        "label": "Backup route",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "icloud",
            "label": "Existing iCloud backup"
          },
          {
            "value": "mac",
            "label": "Own Mac local backup"
          },
          {
            "value": "other",
            "label": "Other existing backup route"
          },
          {
            "value": "none",
            "label": "No backup available"
          }
        ]
      },
      {
        "id": "coverage-review",
        "label": "Backup coverage",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "reviewed",
            "label": "Included apps and content reviewed"
          },
          {
            "value": "partial",
            "label": "Only selected content checked"
          },
          {
            "value": "inaccessible",
            "label": "Phone data inaccessible"
          }
        ]
      },
      {
        "id": "service-option",
        "label": "Observed service-readiness option",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "find-my",
            "label": "Provider directs owner to Find My preparation"
          },
          {
            "value": "ready-repair",
            "label": "Ready for Repair / Repair or Trade In visible"
          },
          {
            "value": "absent",
            "label": "Expected option absent"
          }
        ]
      },
      {
        "id": "sync-completion",
        "label": "Synced content",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "complete",
            "label": "Sync completion checked"
          },
          {
            "value": "pending",
            "label": "Sync still pending"
          },
          {
            "value": "unused",
            "label": "No synced content used"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Data and appointment evidence",
      "rows": [
        {
          "id": "backup",
          "label": "Backup completion",
          "condition": "Existing route reports a completed backup"
        },
        {
          "id": "sync",
          "label": "Synced content availability",
          "condition": "Relevant cloud content accessible privately"
        },
        {
          "id": "requirements",
          "label": "Service-readiness instruction",
          "condition": "Matches actual installed OS and provider"
        },
        {
          "id": "appointment",
          "label": "Appointment and accessories",
          "condition": "Required documents checked privately; affected accessory identified"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Verified coverage versus unresolved data risk",
      "Provider requirements actually checked"
    ],
    "notDoneGuidance": [
      "Do not treat a enabled backup switch as completed backup evidence.",
      "No account, passcode, encryption password or serial number belongs in this record."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "backup"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "backup",
      "answer": "verified",
      "to": "provider"
    },
    {
      "from": "backup",
      "answer": "partial",
      "to": "service"
    },
    {
      "from": "backup",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "provider",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "provider",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "provider",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-backup",
      "title": "Back up iPhone",
      "url": "https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios",
      "locator": "Back up using iCloud; Manage iCloud storage; Back up using your Mac",
      "purpose": "Backup completion, coverage and local encryption",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-backup",
      "path": "/assets/phone-iphone-backup.svg",
      "title": "iPhone backup and returned-data review",
      "alt": "Schematic: existing iCloud or Mac backup, completion and coverage check, separately synced content check, service handoff, then returned-data and original-symptom review.",
      "sourceIds": [
        "iphone-backup",
        "iphone-service"
      ],
      "caption": "Original data-readiness schematic. Keep credentials and personal content in the owner’s existing tools.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-return-check",
    "iphone13-wired-charge",
    "iphone13-liquid-alert"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "iphone-heat"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Make the data risk visible.",
      "question": "Have you verified a completed backup or explicitly identified the files still at risk?",
      "sourceIds": [
        "iphone-service",
        "iphone-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Backup verified",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "Backup not verified",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Prepare the handoff.",
      "question": "Have you checked the provider’s OS-specific preparation and appointment requirements?",
      "sourceIds": [
        "iphone-service",
        "iphone-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Requirements checked",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Still need provider guidance",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "You own the device or have the owner’s permission",
    "Device can be unlocked using your own credentials",
    "Your own Mac for a local backup, if available",
    "Appointment details kept privately",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}