{
  "id": "iphone13-speaker-sound",
  "modelId": "iphone13",
  "title": "Speaker sound: ringtone and call comparison",
  "intent": "Separate local speaker output from settings and call-reception symptoms.",
  "category": "diagnostics",
  "sourceIds": [
    "iphone-sound",
    "iphone-spec",
    "iphone-safety"
  ],
  "prerequisites": [
    "Dry intact speaker and receiver openings",
    "Comfortable starting volume"
  ],
  "tools": [
    "Clean dry soft-bristled brush for accessible surface dirt only"
  ],
  "steps": [
    {
      "id": "settings",
      "text": "For this check, move Ring/Silent so orange is hidden. Check Focus → Do Not Disturb and note whether it was enabled.",
      "sourceIds": [
        "iphone-sound"
      ],
      "locator": "Check sound settings"
    },
    {
      "id": "openings",
      "text": "Remove a removable covering that blocks sound. Brush only accessible surface dirt with a clean dry soft brush if needed.",
      "sourceIds": [
        "iphone-sound"
      ],
      "locator": "Clean receiver and speaker openings"
    },
    {
      "id": "ringtone",
      "text": "Open Settings → Sounds & Haptics and move Ringtone and Alerts at a comfortable level. Record audible sound and whether the speaker control is dimmed.",
      "sourceIds": [
        "iphone-sound"
      ],
      "locator": "Ringtone and Alerts slider"
    },
    {
      "id": "call",
      "text": "If ringtone sound works, compare a normal call with speakerphone. Do not increase volume to compensate for distortion.",
      "sourceIds": [
        "iphone-sound"
      ],
      "locator": "Try a call using speakerphone"
    },
    {
      "id": "location",
      "text": "If only calls crackle or fail, compare normal reception at another location when convenient. Report call-only versus local-sound failure.",
      "sourceIds": [
        "iphone-sound"
      ],
      "locator": "Network or reception; different location"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "settings"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "settings",
      "question": "Are Silent mode and Do Not Disturb off, with openings clear?",
      "goal": "Establish local sound conditions.",
      "sourceIds": [
        "iphone-sound"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Confirmed",
          "next": "ringtone"
        },
        {
          "id": "no",
          "label": "Not available / not completed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "ringtone",
      "question": "What happens when the ringtone slider moves?",
      "goal": "Separate a local output failure from calls.",
      "sourceIds": [
        "iphone-sound"
      ],
      "options": [
        {
          "id": "audible",
          "label": "Ringtone is audible",
          "next": "calls"
        },
        {
          "id": "silent",
          "label": "No sound or dimmed speaker control",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Could not test",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "calls",
      "question": "How does the call comparison differ?",
      "goal": "Choose the relevant support lead.",
      "sourceIds": [
        "iphone-sound"
      ],
      "options": [
        {
          "id": "normal",
          "label": "Calls and ringtone sound normal",
          "next": "ready"
        },
        {
          "id": "call-only",
          "label": "Only calls have a problem",
          "next": "ready"
        },
        {
          "id": "unknown",
          "label": "No call comparison available",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Save local ringtone output and any call-only pattern. For call-only trouble, include reception/location when speaking with the carrier or Apple.",
      "handoff": [
        "Ringtone sound and dimmed-control status",
        "Receiver versus speakerphone during the same call",
        "Reception/location change for call-only symptoms"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Check the switch, Focus and unobstructed openings before comparing sound.",
      "handoff": [
        "Confirm settings and a safe listening volume.",
        "Ringtone sound and dimmed-control status",
        "Receiver versus speakerphone during the same call",
        "Reception/location change for call-only symptoms"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Persistent silent ringtone output or a dimmed speaker control needs Apple assessment.",
      "handoff": [
        "Ringtone sound and dimmed-control status",
        "Receiver versus speakerphone during the same call",
        "Reception/location change for call-only symptoms"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "Local ringtone or call comparison is missing. Keep the untested route visible in the handoff.",
      "handoff": [
        "Tell support whether local ringtone output, receiver or speakerphone could not be checked.",
        "Ringtone sound and dimmed-control status",
        "Receiver versus speakerphone during the same call",
        "Reception/location change for call-only symptoms"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Describe wet or damaged sound openings and stop brushing or playing test audio.",
        "Ringtone sound and dimmed-control status",
        "Receiver versus speakerphone during the same call",
        "Reception/location change for call-only symptoms"
      ]
    }
  },
  "outcomeChecks": [
    "Save local ringtone output and any call-only pattern. For call-only trouble, include reception/location when speaking with the carrier or Apple.",
    "Persistent silent ringtone output or a dimmed speaker control needs Apple assessment."
  ],
  "diagramId": "phone-iphone-audio",
  "workflow": {
    "family": "condition-matrix",
    "summary": "Use local ringtone output as the reference before comparing calls.",
    "fields": [
      {
        "id": "silent-state",
        "label": "Ring/Silent before checking",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "on",
            "label": "Orange visible"
          },
          {
            "value": "off",
            "label": "Orange hidden"
          }
        ]
      },
      {
        "id": "ringtone-control",
        "label": "Ringtone control",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "active",
            "label": "Active and adjustable"
          },
          {
            "value": "dimmed",
            "label": "Dimmed"
          },
          {
            "value": "absent",
            "label": "Cannot locate"
          }
        ]
      },
      {
        "id": "sound-pattern",
        "label": "Sound problem",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "silent",
            "label": "No local sound"
          },
          {
            "value": "distorted",
            "label": "Local distortion"
          },
          {
            "value": "calls",
            "label": "Call-only problem"
          },
          {
            "value": "none",
            "label": "No problem reproduced"
          }
        ]
      },
      {
        "id": "focus-state",
        "label": "Do Not Disturb",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "was-on",
            "label": "Was on; comparison made off"
          },
          {
            "value": "off",
            "label": "Already off"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Output and call conditions",
      "rows": [
        {
          "id": "ringtone",
          "label": "Ringtone preview",
          "condition": "Silent and Focus off; comfortable level"
        },
        {
          "id": "receiver",
          "label": "Normal call receiver",
          "condition": "Same call and location; speakerphone off"
        },
        {
          "id": "speakerphone",
          "label": "Speakerphone",
          "condition": "Same call and location; speakerphone on"
        },
        {
          "id": "other-location",
          "label": "Call at another location",
          "condition": "Only if safe and convenient; no location details recorded"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Local-output versus call-only symptom",
      "What changed with reception"
    ],
    "notDoneGuidance": [
      "A call not made stays not tested.",
      "A ringtone success does not certify every microphone or speaker."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "settings"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "settings",
      "answer": "yes",
      "to": "ringtone"
    },
    {
      "from": "settings",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "settings",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "ringtone",
      "answer": "audible",
      "to": "calls"
    },
    {
      "from": "ringtone",
      "answer": "silent",
      "to": "service"
    },
    {
      "from": "ringtone",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "calls",
      "answer": "normal",
      "to": "ready"
    },
    {
      "from": "calls",
      "answer": "call-only",
      "to": "ready"
    },
    {
      "from": "calls",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-sound",
      "title": "No sound or distorted iPhone speaker",
      "url": "https://support.apple.com/en-gb/118432",
      "locator": "Troubleshoot your speaker, steps 1–7",
      "purpose": "Silent switch, Focus, speaker openings, ringtone and call comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-mic",
      "title": "If the microphones on your iPhone are not working",
      "url": "https://support.apple.com/en-us/101600",
      "locator": "Phone calls; Speakerphone; Specific app",
      "purpose": "Voice Memos, two camera recordings and microphone permissions",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-camera",
      "title": "If the camera or flash on your iPhone is not working",
      "url": "https://support.apple.com/en-us/102514",
      "locator": "Remove case/accessory/film; More steps; Get service",
      "purpose": "Front/rear camera and flashlight comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-audio",
      "path": "/assets/phone-iphone-audio.svg",
      "title": "iPhone local audio and camera comparisons",
      "alt": "Schematic comparison cards for ringtone playback, Voice Memo recording, rear-camera video voice and front-camera video voice, with a separate app-permission path.",
      "sourceIds": [
        "iphone-sound",
        "iphone-mic",
        "iphone-camera"
      ],
      "caption": "Original comparison schematic. These app paths do not identify individual internal microphone or speaker components.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-touch-response",
    "iphone13-wifi-access",
    "iphone13-microphone-check"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "iphone-heat"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Remove setting and surface confounders.",
      "question": "Are Silent mode and Do Not Disturb off with openings unobstructed?",
      "sourceIds": [
        "iphone-sound",
        "iphone-spec"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Compare local sound with calling.",
      "question": "Does the ringtone slider play sound through the speaker?",
      "sourceIds": [
        "iphone-sound",
        "iphone-spec"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Ringtone audible",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "No ringtone sound",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "No damaged or wet speaker opening",
    "A safe volume is selected",
    "Clean dry soft-bristled brush, only for accessible surface dirt",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}