{
  "id": "iphone13-touch-response",
  "modelId": "iphone13",
  "title": "Touch response across surface and accessories",
  "intent": "Compare the same touch action with a dry screen, no cable and removable coverings removed.",
  "category": "diagnostics",
  "sourceIds": [
    "iphone-touch",
    "iphone-normal-restart",
    "iphone-safety"
  ],
  "prerequisites": [
    "No cracked or lifted glass",
    "A simple onscreen control can be tested without entering private data"
  ],
  "tools": [
    "Soft dry lint-free cloth",
    "No opening tools"
  ],
  "steps": [
    {
      "id": "baseline",
      "text": "Choose one ordinary control, such as opening Settings. Record whether missed touches occur across apps or in only one app before changing anything.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Intermittent or oversensitive screen"
    },
    {
      "id": "surface",
      "text": "Check the screen is dry and clear of surface debris. Do not press on cracked glass or a separating display.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Screen clean and free of debris or water"
    },
    {
      "id": "unplug",
      "text": "Disconnect Lightning accessories. Repeat the same action; a cable-dependent improvement belongs in the accessory comparison.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Disconnect Lightning or USB-C accessories"
    },
    {
      "id": "cover",
      "text": "Remove only a safely removable case or protector, then repeat. If removal would disturb broken glass, stop and seek service.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Remove cases or screen protectors"
    },
    {
      "id": "restart",
      "text": "If touch permits, hold either volume button with Side, use the power-off slider and wait 30 seconds, then hold Side to start. Compare the same action after restart.",
      "sourceIds": [
        "iphone-normal-restart"
      ],
      "locator": "iPhone X, 11, 12, 13 or later"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "surface"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "surface",
      "question": "Is the display intact and dry enough for a gentle touch comparison?",
      "goal": "Avoid testing damaged glass.",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Confirmed",
          "next": "comparison"
        },
        {
          "id": "no",
          "label": "Not available / not completed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "comparison",
      "question": "Which comparison best describes touch now?",
      "goal": "Record the condition that changes touch.",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "consistent",
          "label": "Consistent after surface/accessory checks",
          "next": "ready"
        },
        {
          "id": "persistent",
          "label": "Still unreliable with accessories removed",
          "next": "service"
        },
        {
          "id": "limited",
          "label": "Could not remove covering or restart safely",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Save the condition that improved touch and repeat only during normal use. Keep any implicated charging accessory out of use pending its own checks.",
      "handoff": [
        "Same control tested in each condition",
        "Whether disconnection or covering removal changed response",
        "Single-app versus system-wide touch failure"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Complete a safe dry-screen and disconnected-accessory comparison before interpreting touch.",
      "handoff": [
        "Use a safe intact screen and an ordinary non-sensitive control.",
        "Same control tested in each condition",
        "Whether disconnection or covering removal changed response",
        "Single-app versus system-wide touch failure"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Ask Apple to review persistent touch failure with the exact app/control and accessory conditions.",
      "handoff": [
        "Same control tested in each condition",
        "Whether disconnection or covering removal changed response",
        "Single-app versus system-wide touch failure"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "The covering or restart condition was unavailable; that comparison remains unknown.",
      "handoff": [
        "State whether the uncovered or unplugged comparison was skipped and why it was unsafe or unavailable.",
        "Same control tested in each condition",
        "Whether disconnection or covering removal changed response",
        "Single-app versus system-wide touch failure"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Tell the provider about lifted or cracked glass; do not press it back into place.",
        "Same control tested in each condition",
        "Whether disconnection or covering removal changed response",
        "Single-app versus system-wide touch failure"
      ]
    }
  },
  "outcomeChecks": [
    "Save the condition that improved touch and repeat only during normal use. Keep any implicated charging accessory out of use pending its own checks.",
    "Ask Apple to review persistent touch failure with the exact app/control and accessory conditions."
  ],
  "diagramId": "phone-iphone-ports",
  "workflow": {
    "family": "condition-matrix",
    "summary": "Keep the touch action constant while removing one surface or accessory factor.",
    "fields": [
      {
        "id": "touch-scope",
        "label": "Affected controls",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "one-app",
            "label": "One app only"
          },
          {
            "value": "many-apps",
            "label": "Several apps and Settings"
          },
          {
            "value": "area",
            "label": "One screen area"
          },
          {
            "value": "all",
            "label": "Entire screen"
          }
        ]
      },
      {
        "id": "screen-cover",
        "label": "Covering comparison",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "removed",
            "label": "Covering safely removed"
          },
          {
            "value": "none",
            "label": "No covering fitted"
          },
          {
            "value": "left",
            "label": "Left fitted; removal unsafe or unavailable"
          }
        ]
      },
      {
        "id": "touch-after",
        "label": "After unplugging",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "better",
            "label": "Improved"
          },
          {
            "value": "same",
            "label": "Unchanged"
          },
          {
            "value": "worse",
            "label": "Still intermittent or worse"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Same touch action",
      "rows": [
        {
          "id": "dry",
          "label": "Dry screen baseline",
          "condition": "Same control; surface dry and unobstructed"
        },
        {
          "id": "unplugged",
          "label": "Lightning disconnected",
          "condition": "Same control and covering; cable removed"
        },
        {
          "id": "uncovered",
          "label": "Covering removed",
          "condition": "Only if safe; same control and no Lightning accessory"
        },
        {
          "id": "restarted",
          "label": "After normal restart",
          "condition": "Repeat same control after phone starts normally"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "The first condition that changed touch",
      "Unsafe or unavailable comparisons"
    ],
    "notDoneGuidance": [
      "Do not remove a protector attached to broken glass.",
      "Leave restart untested when touch cannot operate the normal menu."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "surface"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "surface",
      "answer": "yes",
      "to": "comparison"
    },
    {
      "from": "surface",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "surface",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "comparison",
      "answer": "consistent",
      "to": "ready"
    },
    {
      "from": "comparison",
      "answer": "persistent",
      "to": "service"
    },
    {
      "from": "comparison",
      "answer": "limited",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-touch",
      "title": "Screen not working on iPhone",
      "url": "https://support.apple.com/en-us/102567",
      "locator": "If your screen is too sensitive or responds intermittently",
      "purpose": "Dry screen, restart and accessory/cover comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-normal-restart",
      "title": "Restart your iPhone",
      "url": "https://support.apple.com/en-us/118259",
      "locator": "iPhone X, 11, 12, 13 or later",
      "purpose": "Normal shutdown and restart when touch works",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "seconds": [
          30
        ]
      }
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-ports",
      "path": "/assets/phone-iphone-ports.svg",
      "title": "iPhone 13 external controls",
      "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.",
      "sourceIds": [
        "iphone-spec"
      ],
      "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-speaker-sound",
    "iphone13-wifi-access",
    "iphone13-microphone-check"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "iphone-heat"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Protect the user and device.",
      "question": "Can you safely inspect a dry screen without cracked or lifted glass?",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Compare the same action.",
      "question": "Does touch respond consistently with accessories and case removed?",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Touch now consistent",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Still intermittent",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "The phone can be restarted",
    "Screen is intact enough to inspect safely",
    "Soft dry lint-free cloth",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}