{
  "id": "iphone13-wired-charge",
  "modelId": "iphone13",
  "title": "Wired charging: cable, adapter and outlet",
  "intent": "Identify which external charging condition changes the response before arranging service.",
  "category": "power",
  "sourceIds": [
    "iphone-charge",
    "iphone-spec",
    "iphone-safety"
  ],
  "prerequisites": [
    "Dry Lightning connector and phone",
    "A safe working outlet; no damaged accessories"
  ],
  "tools": [
    "An undamaged compatible Lightning cable and USB adapter",
    "A second compatible cable or adapter, only if already available"
  ],
  "steps": [
    {
      "id": "inspect",
      "text": "Inspect the cable ends and adapter. Use a direct wall connection and look into the Lightning opening without inserting tools. Set damaged equipment aside.",
      "sourceIds": [
        "iphone-charge"
      ],
      "locator": "If your device will not charge: cable, connection and port checks"
    },
    {
      "id": "baseline",
      "text": "Keep the outlet, adapter and cable fixed for the first observation. Record whether the battery indicator appears after 30 minutes.",
      "sourceIds": [
        "iphone-charge"
      ],
      "locator": "Charge for half an hour"
    },
    {
      "id": "one-change",
      "text": "If safe equipment is available, compare another cable while keeping the adapter and outlet fixed, then another adapter with the chosen cable. Record unavailable combinations as not tested.",
      "sourceIds": [
        "iphone-charge"
      ],
      "locator": "Try a different USB cable or charger"
    },
    {
      "id": "restart",
      "text": "If the phone still will not start, quickly press Volume up, then Volume down; hold Side until the Apple logo appears. Save any accessible work first.",
      "sourceIds": [
        "iphone-charge"
      ],
      "locator": "iPhone 8 or later force restart"
    },
    {
      "id": "recheck",
      "text": "Leave it on the verified setup for another 30 minutes. Capture the final response and stop repeating combinations if none produces a response.",
      "sourceIds": [
        "iphone-charge"
      ],
      "locator": "Charge another half hour; service"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "setup"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "setup",
      "question": "Is there a dry, firm connection using intact compatible equipment?",
      "goal": "Establish one usable baseline.",
      "sourceIds": [
        "iphone-charge"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Confirmed",
          "next": "response"
        },
        {
          "id": "no",
          "label": "Not available / not completed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "response",
      "question": "What happened after the charging intervals and restart check?",
      "goal": "Choose a next step from the observed response.",
      "sourceIds": [
        "iphone-charge"
      ],
      "options": [
        {
          "id": "returned",
          "label": "Charging or startup returned",
          "next": "ready"
        },
        {
          "id": "none",
          "label": "Still no charging or startup",
          "next": "service"
        },
        {
          "id": "partial",
          "label": "Only some checks could be done",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Keep the exact working combination and back up once the phone is accessible. A changed response identifies a useful external-power lead.",
      "handoff": [
        "Direct-wall baseline and whether a charging icon appeared",
        "Cable-only and adapter-only changes, including not-tested rows",
        "Response after the first and second 30-minute intervals"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Obtain a safe compatible setup before interpreting the phone response.",
      "handoff": [
        "Confirm the outlet and cable compatibility before retrying.",
        "Direct-wall baseline and whether a charging icon appeared",
        "Cable-only and adapter-only changes, including not-tested rows",
        "Response after the first and second 30-minute intervals"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Ask Apple to assess charging with the recorded cable/adapter comparison. No single part is identified by a blank screen.",
      "handoff": [
        "Direct-wall baseline and whether a charging icon appeared",
        "Cable-only and adapter-only changes, including not-tested rows",
        "Response after the first and second 30-minute intervals"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "The power result is incomplete because a charging interval, equipment comparison or restart was not observed.",
      "handoff": [
        "Tell the provider which charging interval or substitute accessory was unavailable.",
        "Direct-wall baseline and whether a charging icon appeared",
        "Cable-only and adapter-only changes, including not-tested rows",
        "Response after the first and second 30-minute intervals"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Tell the provider where damage or abnormal heat was seen; keep that accessory out of subsequent tests.",
        "Direct-wall baseline and whether a charging icon appeared",
        "Cable-only and adapter-only changes, including not-tested rows",
        "Response after the first and second 30-minute intervals"
      ]
    }
  },
  "outcomeChecks": [
    "Keep the exact working combination and back up once the phone is accessible. A changed response identifies a useful external-power lead.",
    "Ask Apple to assess charging with the recorded cable/adapter comparison. No single part is identified by a blank screen."
  ],
  "diagramId": "phone-iphone-ports",
  "workflow": {
    "family": "power-comparison",
    "summary": "Change one charging item at a time; record recognition separately from startup.",
    "fields": [
      {
        "id": "cable-kind",
        "label": "Cable used",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "apple",
            "label": "Apple Lightning cable"
          },
          {
            "value": "certified",
            "label": "Compatible certified Lightning cable"
          },
          {
            "value": "unverified",
            "label": "Compatibility not confirmed"
          }
        ]
      },
      {
        "id": "adapter-check",
        "label": "Adapter comparison",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "same",
            "label": "Only original adapter available"
          },
          {
            "value": "swapped",
            "label": "Second compatible adapter compared"
          },
          {
            "value": "failed-other",
            "label": "Adapter also failed on another device"
          }
        ]
      },
      {
        "id": "charge-response",
        "label": "Final visible response",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "icon",
            "label": "Charging icon"
          },
          {
            "value": "boot",
            "label": "Phone started"
          },
          {
            "value": "blank",
            "label": "No visible response"
          }
        ]
      },
      {
        "id": "intervals",
        "label": "Charging intervals completed",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "first",
            "label": "First 30 minutes only"
          },
          {
            "value": "both",
            "label": "Both 30-minute intervals"
          },
          {
            "value": "none",
            "label": "No timed interval"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Charging combinations",
      "rows": [
        {
          "id": "baseline",
          "label": "Original cable + adapter",
          "condition": "Working wall outlet; direct connection; dry port"
        },
        {
          "id": "cable",
          "label": "Different cable only",
          "condition": "Same adapter and outlet; second compatible cable"
        },
        {
          "id": "adapter",
          "label": "Different adapter only",
          "condition": "Same tested cable and outlet; compatible adapter"
        },
        {
          "id": "restart-charge",
          "label": "After restart and further charge",
          "condition": "Verified setup; second 30-minute interval"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Which single accessory change altered the response",
      "Charging indicator versus successful startup"
    ],
    "notDoneGuidance": [
      "Do not fill an unavailable substitute row from assumption.",
      "A dry visual port check does not establish internal condition."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "setup"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "setup",
      "answer": "yes",
      "to": "response"
    },
    {
      "from": "setup",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "setup",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "response",
      "answer": "returned",
      "to": "ready"
    },
    {
      "from": "response",
      "answer": "none",
      "to": "service"
    },
    {
      "from": "response",
      "answer": "partial",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-charge",
      "title": "If your iPhone will not charge",
      "url": "https://support.apple.com/en-ie/108805",
      "locator": "If your device will not charge, steps 1–8",
      "purpose": "External power checks and two 30-minute charging intervals",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "minutes": [
          30
        ]
      }
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-ports",
      "path": "/assets/phone-iphone-ports.svg",
      "title": "iPhone 13 external controls",
      "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.",
      "sourceIds": [
        "iphone-spec"
      ],
      "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-wireless-charge",
    "iphone13-liquid-alert",
    "iphone13-touch-response"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "iphone-heat"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Establish a safe charging setup.",
      "question": "Did an undamaged cable and working outlet give a firm direct connection?",
      "sourceIds": [
        "iphone-charge",
        "iphone-spec"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Record a visible response.",
      "question": "Did the phone show charging or turn on after the sourced charging and restart checks?",
      "sourceIds": [
        "iphone-charge",
        "iphone-spec"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Charging or power returned",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Still no response",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "Phone and connector are dry",
    "You can safely use a known working outlet",
    "Undamaged Lightning cable",
    "Compatible undamaged USB charger",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}