BenchReady — Wired charging: cable, adapter and outlet Standard iPhone 13 (2021), Lightning · 2.0.0 Identify which external charging condition changes the response before arranging service. MODEL FIT Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here. iOS 15 or later; use the support page matching your installed iOS for service settings. Excluded: iPhone 13 mini; iPhone 13 Pro; iPhone 13 Pro Max; iPhone 15 PREPARATION [ ] Dry Lightning connector and phone [ ] A safe working outlet; no damaged accessories [ ] An undamaged compatible Lightning cable and USB adapter [ ] A second compatible cable or adapter, only if already available [ ] Keep any existing backup accessible to you. [ ] Keep credentials and personal files outside this record. GUIDE 1. Inspect the cable ends and adapter. Use a direct wall connection and look into the Lightning opening without inserting tools. Set damaged equipment aside. Sources: https://support.apple.com/en-ie/108805; If your device will not charge: cable, connection and port checks 2. Keep the outlet, adapter and cable fixed for the first observation. Record whether the battery indicator appears after 30 minutes. Sources: https://support.apple.com/en-ie/108805; Charge for half an hour 3. If safe equipment is available, compare another cable while keeping the adapter and outlet fixed, then another adapter with the chosen cable. Record unavailable combinations as not tested. Sources: https://support.apple.com/en-ie/108805; Try a different USB cable or charger 4. If the phone still will not start, quickly press Volume up, then Volume down; hold Side until the Apple logo appears. Save any accessible work first. Sources: https://support.apple.com/en-ie/108805; iPhone 8 or later force restart 5. Leave it on the verified setup for another 30 minutes. Capture the final response and stop repeating combinations if none produces a response. Sources: https://support.apple.com/en-ie/108805; Charge another half hour; service EVIDENCE TO RECORD Cable used: Not recorded Adapter comparison: Not recorded Final visible response: Not recorded Charging intervals completed: Not recorded Original cable + adapter — Working wall outlet; direct connection; dry port: Not checked Different cable only — Same adapter and outlet; second compatible cable: Not checked Different adapter only — Same tested cable and outlet; compatible adapter: Not checked After restart and further charge — Verified setup; second 30-minute interval: Not checked STOP CONDITIONS Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it. Set damaged accessories aside. Do not open mains adapters or force connectors. Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step. OUTCOMES Comparison recorded: Keep the exact working combination and back up once the phone is accessible. A changed response identifies a useful external-power lead. - Direct-wall baseline and whether a charging icon appeared - Cable-only and adapter-only changes, including not-tested rows - Response after the first and second 30-minute intervals Complete the missing preparation: Obtain a safe compatible setup before interpreting the phone response. - Confirm the outlet and cable compatibility before retrying. - Direct-wall baseline and whether a charging icon appeared - Cable-only and adapter-only changes, including not-tested rows - Response after the first and second 30-minute intervals Discuss the recorded result with support: Ask Apple to assess charging with the recorded cable/adapter comparison. No single part is identified by a blank screen. - Direct-wall baseline and whether a charging icon appeared - Cable-only and adapter-only changes, including not-tested rows - Response after the first and second 30-minute intervals Keep the unknowns in your handoff: The power result is incomplete because a charging interval, equipment comparison or restart was not observed. - Tell the provider which charging interval or substitute accessory was unavailable. - Direct-wall baseline and whether a charging icon appeared - Cable-only and adapter-only changes, including not-tested rows - Response after the first and second 30-minute intervals Stop powered checks: Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger. - Tell the provider where damage or abnormal heat was seen; keep that accessory out of subsequent tests. - Direct-wall baseline and whether a charging icon appeared - Cable-only and adapter-only changes, including not-tested rows - Response after the first and second 30-minute intervals SOURCES If your iPhone will not charge: https://support.apple.com/en-ie/108805 (If your device will not charge, steps 1–8; checked 2026-10-13) iPhone 13 technical specifications: https://support.apple.com/en-ie/111872 (External Buttons and Connectors; Power and Battery; checked 2026-10-13) Important safety information for iPhone: https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26 (Handling; Repairing; Battery; Charging; checked 2026-10-13) Identify your iPhone model: https://support.apple.com/en-ie/108044 (Find the model name / iPhone 13; checked 2026-10-04) Prepare iPhone for a service appointment: https://support.apple.com/en-us/109519 (Get ready; Bring in; Get back from service; checked 2026-10-13) This is a blank guide. Use the website to save observations and export an importable record. No physical repair has been verified.