{
  "id": "mba-m1-service-return",
  "modelId": "mba-m1",
  "title": "After service: data access and symptom recheck",
  "intent": "Compare the returned Mac with the original complaint while retaining the earlier backup.",
  "category": "preparation",
  "sourceIds": [
    "mac-service",
    "mac-backup",
    "mac-safety"
  ],
  "diagramId": "laptop-backup-evidence",
  "prerequisites": [
    "Mac has returned from service",
    "Original complaint and backup status are available"
  ],
  "tools": [
    "Private service summary",
    "Original affected accessory if safe"
  ],
  "steps": [
    {
      "id": "summary",
      "text": "Read the service summary and ask what was tested or changed. Record only summary availability; keep invoices, serial number and personal details private.",
      "sourceIds": [
        "mac-service"
      ],
      "locator": "Arrange for service; original return-acceptance worksheet"
    },
    {
      "id": "data",
      "text": "Confirm normal owner sign-in and a needed file locally. If data is missing, retain the backup and ask the provider about the agreed recovery plan before more changes.",
      "sourceIds": [
        "mac-backup",
        "mac-service"
      ],
      "locator": "Recovery purpose / storage erasure possibility; original return check"
    },
    {
      "id": "symptom",
      "text": "Recreate the original safe complaint condition with the same accessory, action and power path. Record absent, present or intermittent behavior.",
      "sourceIds": [
        "mac-service"
      ],
      "locator": "Service context; original complaint comparison"
    },
    {
      "id": "baseline",
      "text": "Compare a related built-in function without the affected accessory. Keep this limited acceptance check separate from the provider’s broader service scope.",
      "sourceIds": [
        "mac-service"
      ],
      "locator": "Service context; original baseline worksheet"
    },
    {
      "id": "close",
      "text": "Retain the backup until needed data and the complaint have been reviewed. Follow exact macOS/provider instructions for any repair-completion or account-setting prompt.",
      "sourceIds": [
        "mac-service",
        "mac-backup"
      ],
      "locator": "Check your settings / backup purpose; original retention decision"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
      "goal": "Establish whether any powered comparison is safe.",
      "sourceIds": [
        "mac-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "data"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "data",
      "question": "Is needed data accessible or an agreed recovery plan confirmed?",
      "goal": "Verify a usable return.",
      "sourceIds": [
        "mac-backup",
        "mac-service"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Access/plan confirmed",
          "next": "symptom"
        },
        {
          "id": "no",
          "label": "Data/access missing without plan",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "symptom",
      "question": "What happened in the original complaint condition?",
      "goal": "Compare like conditions.",
      "sourceIds": [
        "mac-service"
      ],
      "options": [
        {
          "id": "clear",
          "label": "Symptom absent",
          "next": "summary"
        },
        {
          "id": "same",
          "label": "Still present / recurs",
          "next": "service"
        },
        {
          "id": "missing",
          "label": "Original condition unavailable",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "summary",
      "question": "Are the service summary and follow-up requirements understood?",
      "goal": "Retain the provider’s scope.",
      "sourceIds": [
        "mac-service"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Understood",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Missing or unclear",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Return checks recorded",
      "text": "Retain the backup and summary for follow-up after these observed checks.",
      "handoff": [
        "Keep original and returned results together.",
        "Contact the provider if the symptom recurs."
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the service handoff",
      "text": "The summary, follow-up requirement or original comparison remains incomplete.",
      "handoff": [
        "Ask what was tested and what remains unresolved.",
        "Keep the backup and untested condition."
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Contact the provider about the return",
      "text": "Missing data access or a recurring complaint needs review before closing service.",
      "handoff": [
        "Provide original condition and returned result.",
        "Discuss the recovery plan privately while preserving the backup."
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unanswered checks visible",
      "text": "Service summary, data access or complaint retest is unknown.",
      "handoff": [
        "Provide original versus returned behavior.",
        "Ask the provider to resolve data access or undocumented next steps.",
        "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop the powered checks",
      "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
      "handoff": [
        "Tell Apple about the visible damage before arranging a MacBook Air service.",
        "Provide original versus returned behavior.",
        "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
      ]
    }
  },
  "missing": "Service summary, data access or complaint retest is unknown.",
  "handoff": [
    "Provide original versus returned behavior.",
    "Ask the provider to resolve data access or undocumented next steps."
  ],
  "outcomeChecks": [
    "Original complaint is retested under stated conditions.",
    "Backup remains available through return checks."
  ],
  "workflow": {
    "family": "data-service",
    "summary": "Tie return acceptance to the complaint and data access.",
    "osOptions": [
      "macos26-plus",
      "macos-earlier",
      "macos-unknown"
    ],
    "fields": [
      {
        "id": "service-summary",
        "label": "Service summary",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "reviewed",
            "label": "Reviewed"
          },
          {
            "value": "missing",
            "label": "Missing / unclear"
          }
        ]
      },
      {
        "id": "data-access",
        "label": "Returned data",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "accessible",
            "label": "Needed sample accessible"
          },
          {
            "value": "plan",
            "label": "Agreed recovery plan"
          },
          {
            "value": "missing",
            "label": "Data/access missing"
          }
        ]
      },
      {
        "id": "return-symptom",
        "label": "Original symptom",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not tested"
          },
          {
            "value": "absent",
            "label": "Absent in observation"
          },
          {
            "value": "present",
            "label": "Present"
          },
          {
            "value": "intermittent",
            "label": "Intermittent"
          }
        ]
      },
      {
        "id": "backup-retained",
        "label": "Earlier backup",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not confirmed"
          },
          {
            "value": "retained",
            "label": "Retained and accessible"
          },
          {
            "value": "unavailable",
            "label": "Unavailable"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Return checks",
      "rows": [
        {
          "id": "sample",
          "label": "Needed data sample",
          "condition": "Owner checks locally without overwriting backup"
        },
        {
          "id": "complaint",
          "label": "Original complaint",
          "condition": "Same safe action and affected accessory"
        },
        {
          "id": "baseline",
          "label": "Built-in baseline",
          "condition": "Related function without the affected accessory"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Works in this condition"
        },
        {
          "value": "fails",
          "label": "Fails in this condition"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Service summary",
      "Data and backup access",
      "Complaint retest"
    ],
    "notDoneGuidance": [
      "Unavailable accessories leave the original condition Not tested.",
      "Use exact OS/provider instructions for repair-completion settings."
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "laptop",
  "modelApplicability": {
    "id": "mba-m1",
    "name": "MacBook Air M1",
    "family": "laptop",
    "revision": "MacBook Air (M1, 2020), Apple M1 chip",
    "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.",
    "region": "US-first; local repair provider requirements vary.",
    "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.",
    "exclusions": [
      "MacBook Air Intel 2020",
      "MacBook Air M2",
      "MacBook Pro M1"
    ],
    "sourceIds": [
      "mac-id",
      "mac-spec",
      "mac-diagnostics"
    ]
  },
  "exclusions": [
    "MacBook Air Intel 2020",
    "MacBook Air M2",
    "MacBook Pro M1"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "data"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "data",
      "answer": "yes",
      "to": "symptom"
    },
    {
      "from": "data",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "data",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "symptom",
      "answer": "clear",
      "to": "summary"
    },
    {
      "from": "symptom",
      "answer": "same",
      "to": "service"
    },
    {
      "from": "symptom",
      "answer": "missing",
      "to": "attention"
    },
    {
      "from": "symptom",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "summary",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "summary",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "summary",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "mac-service",
      "title": "Get your Mac ready for service",
      "url": "https://support.apple.com/en-us/116942",
      "locator": "Make a backup / Arrange service / Check settings",
      "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-backup",
      "title": "How to back up your Mac",
      "url": "https://support.apple.com/en-us/102307",
      "locator": "Time Machine / iCloud / Other backup methods",
      "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-safety",
      "title": "Important safety information for your Mac",
      "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac",
      "locator": "Handling / Built-in battery / Charging",
      "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-id",
      "title": "Identify MacBook Air model",
      "url": "https://support.apple.com/en-ie/102869",
      "locator": "Find model / MacBook Air M1 2020",
      "purpose": "Model and chip confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-spec",
      "title": "MacBook Air (M1, 2020) technical specifications",
      "url": "https://support.apple.com/en-us/111883",
      "locator": "Charging and Expansion / Display Support",
      "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-diagnostics",
      "title": "Use Apple Diagnostics to test your Mac",
      "url": "https://support.apple.com/en-gb/102550",
      "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results",
      "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "bitlocker",
      "title": "Back up your BitLocker recovery key",
      "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key",
      "locator": "Recovery key purpose / Backup methods",
      "purpose": "Owner/IT recovery availability before hardware service; no key input",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "windows-backup",
      "title": "Recovery options in Windows",
      "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows",
      "locator": "Before recovery: back up data",
      "purpose": "Backup before data-affecting work; original non-destructive sample check",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "laptop-backup-evidence",
      "path": "/assets/laptop-backup-evidence.svg",
      "title": "Backup and service evidence map",
      "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.",
      "sourceIds": [
        "mac-backup",
        "mac-service",
        "bitlocker",
        "windows-backup"
      ],
      "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "mba-m1-backup-preparation",
    "mba-m1-diagnostics",
    "mba-m1-usbc-charge"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}