{
  "id": "mba-m1-wifi-access",
  "modelId": "mba-m1",
  "title": "Wi-Fi association versus internet access",
  "intent": "Separate joining a network, reaching the internet and a network-specific failure.",
  "category": "connections",
  "sourceIds": [
    "mac-wifi",
    "mac-safety"
  ],
  "diagramId": "laptop-mac-settings",
  "prerequisites": [
    "Permission to use each comparison network",
    "Managed VPN/security settings will remain under IT control"
  ],
  "tools": [
    "Another permitted device or trusted network if available"
  ],
  "steps": [
    {
      "id": "join",
      "text": "Check whether the Mac joined Wi-Fi before testing internet access. Keep the network name and password outside this record; record only whether association succeeded.",
      "sourceIds": [
        "mac-wifi"
      ],
      "locator": "Check the Wi-Fi connection"
    },
    {
      "id": "access",
      "text": "On the joined network, compare a familiar website with another known online service. Record whether the problem affects internet access broadly or just one service.",
      "sourceIds": [
        "mac-wifi"
      ],
      "locator": "Opening description: websites, email and internet services; original service comparison"
    },
    {
      "id": "cross",
      "text": "If permitted, compare another device on the same network and the Mac on a different trusted network. Keep VPN/security policy unchanged and label unavailable comparisons Not tested.",
      "sourceIds": [
        "mac-wifi"
      ],
      "locator": "Try a different network or contact your ISP / Check VPN"
    },
    {
      "id": "tools",
      "text": "Confirm the Mac’s date and time. If useful, hold Option while opening Wi-Fi and choose Open Wireless Diagnostics; keep its detailed report private.",
      "sourceIds": [
        "mac-wifi"
      ],
      "locator": "Check date and time / Use the built-in diagnostic tools"
    },
    {
      "id": "route",
      "text": "A failure shared across devices goes to the network administrator or ISP. A Mac-only result across trusted networks goes to Apple/IT with the network comparison and diagnostic availability.",
      "sourceIds": [
        "mac-wifi"
      ],
      "locator": "Try a different network or contact your ISP"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
      "goal": "Establish whether any powered comparison is safe.",
      "sourceIds": [
        "mac-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "association"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "association",
      "question": "Is the Mac joined to the intended permitted Wi-Fi network?",
      "goal": "Separate association from internet reachability.",
      "sourceIds": [
        "mac-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Joined",
          "next": "internet"
        },
        {
          "id": "no",
          "label": "Cannot join",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "internet",
      "question": "Does internet access work beyond one app or website?",
      "goal": "Locate the observed scope.",
      "sourceIds": [
        "mac-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Other services work",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Several services fail",
          "next": "cross-device"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "cross-device",
      "question": "What did the network comparison show?",
      "goal": "Choose the appropriate support owner.",
      "sourceIds": [
        "mac-wifi"
      ],
      "options": [
        {
          "id": "network",
          "label": "Other device fails here / Mac works elsewhere",
          "next": "network"
        },
        {
          "id": "mac",
          "label": "Other device works; Mac fails on two networks",
          "next": "service"
        },
        {
          "id": "missing",
          "label": "No permitted comparison available",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Service-specific lead recorded",
      "text": "A working internet comparison points the next investigation toward the failing service or app.",
      "handoff": [
        "Retain Wi-Fi association and which service category worked.",
        "Take the failing app result to its provider without sharing network credentials."
      ]
    },
    "network": {
      "type": "maintenance_possible",
      "title": "Contact the network owner",
      "text": "The observed failure follows this network rather than only this Mac.",
      "handoff": [
        "Share the same-network comparison with the administrator or ISP.",
        "Keep managed VPN and router changes under their control."
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Share the Mac connection evidence",
      "text": "Apple or IT needs the association and cross-network results before a hardware conclusion.",
      "handoff": [
        "Report whether joining failed or only internet access failed.",
        "Offer Wireless Diagnostics privately if requested."
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Keep the missing network comparison",
      "text": "A second trusted network or device was unavailable. One failure cannot locate the cause.",
      "handoff": [
        "Record whether VPN/security software is managed.",
        "Ask the administrator for a permitted comparison path."
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unanswered checks visible",
      "text": "Network association or the comparison result is unconfirmed. Retain the exact stage that was unavailable.",
      "handoff": [
        "Provide association versus internet status.",
        "Share same-network and alternate-network results without passwords or network names.",
        "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop the powered checks",
      "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
      "handoff": [
        "Tell Apple about the visible damage before arranging a MacBook Air service.",
        "Provide association versus internet status.",
        "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
      ]
    }
  },
  "missing": "Network association or the comparison result is unconfirmed. Retain the exact stage that was unavailable.",
  "handoff": [
    "Provide association versus internet status.",
    "Share same-network and alternate-network results without passwords or network names."
  ],
  "outcomeChecks": [
    "Joining and internet access are separate observations.",
    "The next contact matches the network comparison."
  ],
  "workflow": {
    "family": "condition-matrix",
    "summary": "Compare access scope without collecting network credentials.",
    "osOptions": [
      "macos26-plus",
      "macos-earlier",
      "macos-unknown"
    ],
    "fields": [
      {
        "id": "association",
        "label": "Wi-Fi association",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "joined",
            "label": "Joined"
          },
          {
            "value": "not-joined",
            "label": "Could not join"
          }
        ]
      },
      {
        "id": "access-scope",
        "label": "Internet symptom",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "one-service",
            "label": "One app/site"
          },
          {
            "value": "many-services",
            "label": "Several internet services"
          },
          {
            "value": "working",
            "label": "Access works"
          }
        ]
      },
      {
        "id": "network-control",
        "label": "Network/VPN management",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Unknown"
          },
          {
            "value": "personal",
            "label": "Personally managed"
          },
          {
            "value": "organization",
            "label": "Organization managed"
          },
          {
            "value": "guest",
            "label": "Guest network"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Network conditions",
      "rows": [
        {
          "id": "mac-current",
          "label": "Mac on current network",
          "condition": "Joined Wi-Fi; same ordinary internet action"
        },
        {
          "id": "other-device",
          "label": "Another device here",
          "condition": "Permitted device; same network and action"
        },
        {
          "id": "mac-alternate",
          "label": "Mac on another network",
          "condition": "Trusted permitted network; same action and VPN policy"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Works in this condition"
        },
        {
          "value": "fails",
          "label": "Fails in this condition"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Association state",
      "Internet service scope",
      "Network-specific versus device-specific evidence"
    ],
    "notDoneGuidance": [
      "Do not record SSIDs, passwords or diagnostic archives here.",
      "If network policy forbids the comparison, leave it Not tested."
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "laptop",
  "modelApplicability": {
    "id": "mba-m1",
    "name": "MacBook Air M1",
    "family": "laptop",
    "revision": "MacBook Air (M1, 2020), Apple M1 chip",
    "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.",
    "region": "US-first; local repair provider requirements vary.",
    "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.",
    "exclusions": [
      "MacBook Air Intel 2020",
      "MacBook Air M2",
      "MacBook Pro M1"
    ],
    "sourceIds": [
      "mac-id",
      "mac-spec",
      "mac-diagnostics"
    ]
  },
  "exclusions": [
    "MacBook Air Intel 2020",
    "MacBook Air M2",
    "MacBook Pro M1"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "association"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "association",
      "answer": "yes",
      "to": "internet"
    },
    {
      "from": "association",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "association",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "internet",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "internet",
      "answer": "no",
      "to": "cross-device"
    },
    {
      "from": "internet",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "cross-device",
      "answer": "network",
      "to": "network"
    },
    {
      "from": "cross-device",
      "answer": "mac",
      "to": "service"
    },
    {
      "from": "cross-device",
      "answer": "missing",
      "to": "attention"
    },
    {
      "from": "cross-device",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "mac-wifi",
      "title": "Mac cannot connect to the internet over Wi-Fi",
      "url": "https://support.apple.com/en-ie/101588",
      "locator": "Connection / Date and time / Diagnostics / Different network",
      "purpose": "Association versus internet, permitted network comparison and Wireless Diagnostics",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-safety",
      "title": "Important safety information for your Mac",
      "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac",
      "locator": "Handling / Built-in battery / Charging",
      "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-id",
      "title": "Identify MacBook Air model",
      "url": "https://support.apple.com/en-ie/102869",
      "locator": "Find model / MacBook Air M1 2020",
      "purpose": "Model and chip confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-spec",
      "title": "MacBook Air (M1, 2020) technical specifications",
      "url": "https://support.apple.com/en-us/111883",
      "locator": "Charging and Expansion / Display Support",
      "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-diagnostics",
      "title": "Use Apple Diagnostics to test your Mac",
      "url": "https://support.apple.com/en-gb/102550",
      "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results",
      "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-sound",
      "title": "No sound from Mac speakers",
      "url": "https://support.apple.com/en-nz/guide/mac-help/mchlp1439/mac",
      "locator": "Opening / Built-in speakers / External outputs",
      "purpose": "App volume, local source and selected built-in output",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-keyboard",
      "title": "Mac does not respond to key presses",
      "url": "https://support.apple.com/en-sa/guide/mac-help/mchlp1240/mac",
      "locator": "Built-in keyboard / Other keys",
      "purpose": "Low battery, Slow Keys, Mouse Keys and input layout",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-sleep",
      "title": "Mac sleeps or wakes unexpectedly",
      "url": "https://support.apple.com/en-gb/guide/mac-help/-mchlp2995/mac",
      "locator": "Check sleep settings / Network access / Sharing / Activity / Something else is waking your Mac",
      "purpose": "Sleep/wake settings, background activity and peripheral comparison",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "laptop-mac-settings",
      "path": "/assets/laptop-mac-settings.svg",
      "title": "Mac settings and observation map",
      "alt": "Original schematic locating Sound Output, Accessibility Keyboard and Pointer Control, and sleep-related settings; older macOS labels differ.",
      "sourceIds": [
        "mac-sound",
        "mac-keyboard",
        "mac-sleep"
      ],
      "caption": "Original schematic of setting relationships. Use the guide version matching installed macOS; this is not a screenshot.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "mba-m1-external-display",
    "mba-m1-keyboard-input",
    "mba-m1-speaker-output"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "mac-charge"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Separate network outage from this Mac.",
      "question": "Can another device access the internet on the same network?",
      "sourceIds": [
        "mac-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Identify a network-specific lead.",
      "question": "Does the Mac access the internet on another trusted network?",
      "sourceIds": [
        "mac-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Works on another network",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Fails on both",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "You may use the selected networks",
    "No managed-network settings will be changed without IT",
    "Another device or another trusted network for comparison",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}