{
  "id": "pixel7-repair-mode",
  "modelId": "pixel7",
  "title": "Repair Mode: eligibility, backup and handoff",
  "intent": "Verify the actual Repair Mode requirements and preserve data readiness before handing over a Pixel 7.",
  "category": "preparation",
  "sourceIds": [
    "pixel-repair",
    "pixel-backup",
    "pixel-safety"
  ],
  "prerequisites": [
    "Owner can unlock this stock-Android Pixel 7",
    "Android 14 December 2023 update or later for Repair Mode",
    "At least 2 GB available storage for Repair Mode"
  ],
  "tools": [
    "Existing backup route",
    "Provider’s service instructions"
  ],
  "steps": [
    {
      "id": "version",
      "text": "Check Android version and update level locally in Settings → About phone. Repair Mode requires Android 14 with the December 2023 update or later. Earlier or unknown OS is not confirmed eligible.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Learn how Repair Mode works: eligible devices"
    },
    {
      "id": "space",
      "text": "Check available storage locally and confirm at least 2 GB free. Do not delete the only copy of needed files to reach this threshold.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Eligibility: 2 GB available space"
    },
    {
      "id": "backup",
      "text": "Verify a backup before repair. Repair Mode does not guarantee data preservation: the provider may reset the phone, and storage-affecting parts work can require deletion.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Backup before every service; provider reset decision"
    },
    {
      "id": "entry",
      "text": "When ready for service, use Settings → System → Repair mode. Follow the screen and authenticate privately with the existing screen-lock credential, then allow the restart.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Access Repair Mode"
    },
    {
      "id": "privacy",
      "text": "Do not share the PIN, password or pattern and do not create a new PIN inside Repair Mode. Remove and keep a physical SIM before shipping; ask the provider about any uncompleted preparation.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Credential warning; SIM tip"
    },
    {
      "id": "exit",
      "text": "After return, leave Repair Mode through System → Repair mode and authenticate yourself. Changes made inside Repair Mode are removed on exit; verify your original data and symptom afterward.",
      "sourceIds": [
        "pixel-repair"
      ],
      "locator": "Exit Repair Mode; changes are not saved"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "pixel-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "os"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "os",
      "question": "Which eligibility statement is confirmed locally?",
      "goal": "Gate entry by the actual OS update level.",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "supported",
          "label": "Android 14 December 2023 update or later",
          "next": "space"
        },
        {
          "id": "earlier",
          "label": "Earlier Android or update level",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Version/update not verified",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "space",
      "question": "Is at least 2 GB of free storage confirmed?",
      "goal": "Check the stated space prerequisite.",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "yes",
          "label": "At least 2 GB available",
          "next": "backup"
        },
        {
          "id": "no",
          "label": "Less than 2 GB or cannot verify",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "backup",
      "question": "What is the pre-repair data status?",
      "goal": "Do not confuse isolation with a backup.",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "verified",
          "label": "Backup verified; possible reset understood",
          "next": "option"
        },
        {
          "id": "incomplete",
          "label": "Backup incomplete or data inaccessible",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Backup not checked",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "option",
      "question": "Is Repair mode actually available in System settings?",
      "goal": "Check availability before entering at handoff.",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "present",
          "label": "Option present; provider preparation understood",
          "next": "ready"
        },
        {
          "id": "absent",
          "label": "Option absent despite confirmed requirements",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Option not checked",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.",
      "handoff": [
        "Actual OS/update eligibility and 2 GB free-space status",
        "Backup coverage and acknowledged possibility of reset",
        "Repair mode setting present/entered status; physical SIM retained for shipping"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Earlier Android, insufficient free space or unverified eligibility needs Google preparation guidance. Factory reset is not an automatic fallback.",
      "handoff": [
        "Confirm Android 14 December 2023-or-later and at least 2 GB free before attempting entry.",
        "Actual OS/update eligibility and 2 GB free-space status",
        "Backup coverage and acknowledged possibility of reset",
        "Repair mode setting present/entered status; physical SIM retained for shipping"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff.",
      "handoff": [
        "Actual OS/update eligibility and 2 GB free-space status",
        "Backup coverage and acknowledged possibility of reset",
        "Repair mode setting present/entered status; physical SIM retained for shipping"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "An OS, storage, backup or setting check is missing. Repair Mode eligibility and data readiness must remain unconfirmed.",
      "handoff": [
        "Tell Google exactly which eligibility requirement or menu could not be verified.",
        "Actual OS/update eligibility and 2 GB free-space status",
        "Backup coverage and acknowledged possibility of reset",
        "Repair mode setting present/entered status; physical SIM retained for shipping"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Tell the provider about damaged hardware before trying to update, back up or enter Repair Mode.",
        "Actual OS/update eligibility and 2 GB free-space status",
        "Backup coverage and acknowledged possibility of reset",
        "Repair mode setting present/entered status; physical SIM retained for shipping"
      ]
    }
  },
  "outcomeChecks": [
    "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.",
    "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff."
  ],
  "diagramId": "phone-pixel-repair-mode",
  "workflow": {
    "family": "data-service",
    "summary": "Gate Repair Mode on version and storage, then record backup and provider readiness.",
    "fields": [
      {
        "id": "repair-os-confirmation",
        "label": "Repair Mode OS requirement",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "eligible",
            "label": "Android 14 December 2023 update or later confirmed"
          },
          {
            "value": "earlier",
            "label": "Earlier Android/update"
          },
          {
            "value": "unverified",
            "label": "Version or update not verified"
          }
        ]
      },
      {
        "id": "repair-space",
        "label": "Available storage",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "enough",
            "label": "At least 2 GB confirmed"
          },
          {
            "value": "low",
            "label": "Less than 2 GB"
          },
          {
            "value": "inaccessible",
            "label": "Storage unavailable"
          }
        ]
      },
      {
        "id": "repair-backup",
        "label": "Pre-repair backup",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "verified",
            "label": "Completion and coverage verified"
          },
          {
            "value": "partial",
            "label": "Backup incomplete"
          },
          {
            "value": "inaccessible",
            "label": "Data inaccessible"
          }
        ]
      },
      {
        "id": "repair-setting",
        "label": "Repair Mode setting",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "present",
            "label": "Present; not entered"
          },
          {
            "value": "entered",
            "label": "Entered for handoff"
          },
          {
            "value": "absent",
            "label": "Not present"
          }
        ]
      },
      {
        "id": "reset-awareness",
        "label": "Provider data requirement",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "understood",
            "label": "Possible reset understood and discussed"
          },
          {
            "value": "pending",
            "label": "Provider requirement still pending"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Service-readiness conditions",
      "rows": [
        {
          "id": "eligibility",
          "label": "OS and storage verified",
          "condition": "Android 14 December 2023+ and at least 2 GB free"
        },
        {
          "id": "backup",
          "label": "Backup evidence reviewed",
          "condition": "Completion and coverage checked outside this record"
        },
        {
          "id": "mode",
          "label": "Repair Mode entry",
          "condition": "Only when eligible and ready for service; owner authenticates"
        },
        {
          "id": "return",
          "label": "Exit and original-data check",
          "condition": "Only after return; changes inside Repair Mode are discarded"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Eligibility, data protection and entry are separate",
      "Any provider reset requirement still unresolved"
    ],
    "notDoneGuidance": [
      "Never record a PIN, password, pattern or account identifier.",
      "Earlier/unknown OS must not be counted as eligible.",
      "Leaving entry/exit untested before service is expected."
    ],
    "osOptions": [
      "android14-dec2023-plus",
      "android-earlier",
      "android-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "pixel7",
    "name": "Pixel 7",
    "family": "phone",
    "revision": "Standard Pixel 7 (2022), stock Android",
    "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.",
    "region": "US-first; repair options depend on country and warranty.",
    "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.",
    "exclusions": [
      "Pixel 7a",
      "Pixel 7 Pro",
      "Pixel 6",
      "custom Android ROM"
    ],
    "sourceIds": [
      "pixel-safety",
      "pixel-repair"
    ]
  },
  "exclusions": [
    "Pixel 7a",
    "Pixel 7 Pro",
    "Pixel 6",
    "custom Android ROM"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "os"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "os",
      "answer": "supported",
      "to": "space"
    },
    {
      "from": "os",
      "answer": "earlier",
      "to": "attention"
    },
    {
      "from": "os",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "space",
      "answer": "yes",
      "to": "backup"
    },
    {
      "from": "space",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "space",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "backup",
      "answer": "verified",
      "to": "option"
    },
    {
      "from": "backup",
      "answer": "incomplete",
      "to": "service"
    },
    {
      "from": "backup",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "option",
      "answer": "present",
      "to": "ready"
    },
    {
      "from": "option",
      "answer": "absent",
      "to": "service"
    },
    {
      "from": "option",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "pixel-repair",
      "title": "Use Pixel Repair Mode",
      "url": "https://support.google.com/pixelphone/answer/14266732?hl=en",
      "locator": "Learn how it works; Access; Exit",
      "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "GB": [
          2
        ]
      }
    },
    {
      "id": "pixel-backup",
      "title": "Back up or restore data on Pixel",
      "url": "https://support.google.com/pixelphone/answer/7179901?hl=en",
      "locator": "Automatically back up; Backup details; Last backup date",
      "purpose": "Device backup versus separately synced photos/video/contacts",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-safety",
      "title": "Pixel 7 safety and regulatory guide",
      "url": "https://support.google.com/pixelphone/answer/12164747?hl=en",
      "locator": "Safety warnings; Repair and service; Charging",
      "purpose": "Model-specific damaged-device and charging safety",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-pixel-repair-mode",
      "path": "/assets/phone-pixel-repair-mode.svg",
      "title": "Pixel Repair Mode readiness",
      "alt": "Schematic gates: Android 14 December 2023 update or later, at least 2 GB free, verified backup, System Repair mode, then private owner authentication. Repair may still require a reset.",
      "sourceIds": [
        "pixel-repair",
        "pixel-backup"
      ],
      "caption": "Original readiness schematic. Repair Mode can isolate personal data but does not replace backup or guarantee no reset.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "pixel7-backup-coverage",
    "pixel7-battery-drain",
    "pixel7-wired-charge"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "pixel-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Check eligibility and data protection.",
      "question": "Are the stated OS/storage requirements met and your backup verified?",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Confirm the actual setting.",
      "question": "Is Repair Mode available in System settings and understood before handoff?",
      "sourceIds": [
        "pixel-repair"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Ready to use Repair Mode",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Option absent or unclear",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "You own and can unlock this Pixel 7",
    "Android 14 December 2023 update or later",
    "At least 2 GB of free storage",
    "A verified backup using your existing backup method",
    "Your own screen-lock credential kept private",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}