{
  "id": "pixel7-safe-mode",
  "modelId": "pixel7",
  "title": "Safe mode: repeatable app-related symptom",
  "intent": "Compare one freezing, crashing or restarting symptom with downloaded apps temporarily disabled.",
  "category": "diagnostics",
  "sourceIds": [
    "pixel-safe-mode",
    "pixel-restart",
    "pixel-safety"
  ],
  "prerequisites": [
    "Stock Android; screen and buttons usable",
    "Important accessible work saved",
    "Symptom can be observed in a built-in function"
  ],
  "tools": [
    "Private reminder of home-screen widget layout if needed"
  ],
  "steps": [
    {
      "id": "baseline",
      "text": "Choose one repeatable symptom in normal mode. Keep workload and network conditions in the record; a downloaded app unavailable in safe mode cannot be used as the same test.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "Problem apps: restarting, freezing, crashing, slow operation"
    },
    {
      "id": "prepare",
      "text": "Save work and note widget layout privately: some home-screen widgets can be removed by safe mode.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "Restart in safe mode: widget warning"
    },
    {
      "id": "enter",
      "text": "On Pixel 7, hold Power + Volume up for the menu. Touch and hold Power off or Restart, then confirm OK.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "If phone is on: Pixel 6 and later"
    },
    {
      "id": "confirm",
      "text": "Verify Safe mode appears at the bottom of the screen. Airplane mode turns on automatically; turn it off when the chosen permitted comparison needs connectivity.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "Safe mode label; Airplane mode tip"
    },
    {
      "id": "compare",
      "text": "Repeat the same built-in action. A changed result is a downloaded-app lead, while a short quiet period without the original trigger is inconclusive.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "Check if the problem goes away"
    },
    {
      "id": "exit",
      "text": "Use Power + Volume up → Restart to return to normal mode and compare again. Discuss any app removal separately after protecting its data.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "locator": "Exit safe mode; check apps"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "pixel-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "reproducible"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "reproducible",
      "question": "Can the chosen symptom be compared in a built-in function with saved work?",
      "goal": "Avoid comparing an app that safe mode removes.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Confirmed",
          "next": "entered"
        },
        {
          "id": "no",
          "label": "Not available / not completed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "entered",
      "question": "Did the Safe mode label appear?",
      "goal": "Confirm the mode rather than assuming entry.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Label visible; conditions reviewed",
          "next": "comparison"
        },
        {
          "id": "no",
          "label": "Label not visible",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Could not read or enter mode",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "comparison",
      "question": "How did a comparable action behave in safe mode?",
      "goal": "Preserve the limits of one observation.",
      "sourceIds": [
        "pixel-safe-mode"
      ],
      "options": [
        {
          "id": "improved",
          "label": "Original symptom absent in matched action",
          "next": "ready"
        },
        {
          "id": "persists",
          "label": "Original symptom remains",
          "next": "service"
        },
        {
          "id": "unmatched",
          "label": "Trigger or connectivity could not be matched",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Save safe-mode and normal-mode results, then leave safe mode. A downloaded app may be involved; this record does not select an app to remove.",
      "handoff": [
        "Repeatable built-in action and normal-mode baseline",
        "Safe mode label and connectivity setting",
        "Safe-mode result and confirmed normal-mode return"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Confirm the Safe mode label and matching connectivity before interpreting the comparison.",
      "handoff": [
        "Use the Pixel 6-and-later menu sequence and check the visible mode label.",
        "Repeatable built-in action and normal-mode baseline",
        "Safe mode label and connectivity setting",
        "Safe-mode result and confirmed normal-mode return"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Give Google the matched normal/safe results, including restart or freeze behavior that persisted.",
      "handoff": [
        "Repeatable built-in action and normal-mode baseline",
        "Safe mode label and connectivity setting",
        "Safe-mode result and confirmed normal-mode return"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "Safe-mode entry or comparable conditions were not confirmed; absence of a symptom is not a completed comparison.",
      "handoff": [
        "Tell support whether entry, connectivity or the original trigger prevented a matched test.",
        "Repeatable built-in action and normal-mode baseline",
        "Safe mode label and connectivity setting",
        "Safe-mode result and confirmed normal-mode return"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Report physical damage or temperature danger instead of continuing software comparisons.",
        "Repeatable built-in action and normal-mode baseline",
        "Safe mode label and connectivity setting",
        "Safe-mode result and confirmed normal-mode return"
      ]
    }
  },
  "outcomeChecks": [
    "Save safe-mode and normal-mode results, then leave safe mode. A downloaded app may be involved; this record does not select an app to remove.",
    "Give Google the matched normal/safe results, including restart or freeze behavior that persisted."
  ],
  "diagramId": "phone-pixel-safe-mode",
  "workflow": {
    "family": "startup-diagnostics",
    "summary": "Enter the correct Pixel 7 mode, match conditions, then return to normal mode.",
    "fields": [
      {
        "id": "safe-symptom",
        "label": "Symptom to compare",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "freeze",
            "label": "Freezing"
          },
          {
            "value": "crash",
            "label": "Built-in function crash"
          },
          {
            "value": "restart",
            "label": "Unexpected restart"
          },
          {
            "value": "slow",
            "label": "Slow basic navigation"
          }
        ]
      },
      {
        "id": "safe-label",
        "label": "Safe mode label",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "seen",
            "label": "Visible"
          },
          {
            "value": "absent",
            "label": "Not visible"
          },
          {
            "value": "unreadable",
            "label": "Screen unreadable"
          }
        ]
      },
      {
        "id": "safe-network",
        "label": "Connectivity during comparison",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "matched",
            "label": "Matched after reviewing Airplane mode"
          },
          {
            "value": "offline",
            "label": "Offline action; connectivity unnecessary"
          },
          {
            "value": "different",
            "label": "Different from normal mode"
          }
        ]
      },
      {
        "id": "safe-exit",
        "label": "Return to normal mode",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "returned",
            "label": "Normal restart completed"
          },
          {
            "value": "pending",
            "label": "Still in safe mode"
          },
          {
            "value": "blocked",
            "label": "Could not restart normally"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Matched mode comparison",
      "rows": [
        {
          "id": "normal-before",
          "label": "Normal mode baseline",
          "condition": "Same built-in action; symptom observable"
        },
        {
          "id": "safe",
          "label": "Safe mode",
          "condition": "Label visible; workload/connectivity matched"
        },
        {
          "id": "normal-after",
          "label": "Normal mode after exit",
          "condition": "Restart completed; repeat the same action"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Confirmed mode and comparison validity",
      "App lead versus persistent or untested symptom"
    ],
    "notDoneGuidance": [
      "Do not count an unavailable downloaded app as a passing safe-mode test.",
      "No app data deletion or factory reset is part of this comparison."
    ],
    "osOptions": [
      "android14-dec2023-plus",
      "android-earlier",
      "android-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "pixel7",
    "name": "Pixel 7",
    "family": "phone",
    "revision": "Standard Pixel 7 (2022), stock Android",
    "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.",
    "region": "US-first; repair options depend on country and warranty.",
    "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.",
    "exclusions": [
      "Pixel 7a",
      "Pixel 7 Pro",
      "Pixel 6",
      "custom Android ROM"
    ],
    "sourceIds": [
      "pixel-safety",
      "pixel-repair"
    ]
  },
  "exclusions": [
    "Pixel 7a",
    "Pixel 7 Pro",
    "Pixel 6",
    "custom Android ROM"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "reproducible"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "reproducible",
      "answer": "yes",
      "to": "entered"
    },
    {
      "from": "reproducible",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "reproducible",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "entered",
      "answer": "yes",
      "to": "comparison"
    },
    {
      "from": "entered",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "entered",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "comparison",
      "answer": "improved",
      "to": "ready"
    },
    {
      "from": "comparison",
      "answer": "persists",
      "to": "service"
    },
    {
      "from": "comparison",
      "answer": "unmatched",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "pixel-safe-mode",
      "title": "Find problem apps with safe mode",
      "url": "https://support.google.com/pixelphone/answer/2852139?hl=en",
      "locator": "Restart in safe mode; Check problem; Exit",
      "purpose": "Pixel 6-and-later entry, automatic Airplane mode and normal restart",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-restart",
      "title": "Turn your Pixel phone on and off",
      "url": "https://support.google.com/pixelphone/answer/7374159?hl=en",
      "locator": "Pixel 6 and later; Restart",
      "purpose": "Power plus Volume up for Pixel 7 normal power menu",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-safety",
      "title": "Pixel 7 safety and regulatory guide",
      "url": "https://support.google.com/pixelphone/answer/12164747?hl=en",
      "locator": "Safety warnings; Repair and service; Charging",
      "purpose": "Model-specific damaged-device and charging safety",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-repair",
      "title": "Use Pixel Repair Mode",
      "url": "https://support.google.com/pixelphone/answer/14266732?hl=en",
      "locator": "Learn how it works; Access; Exit",
      "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "GB": [
          2
        ]
      }
    }
  ],
  "assets": [
    {
      "id": "phone-pixel-safe-mode",
      "path": "/assets/phone-pixel-safe-mode.svg",
      "title": "Pixel 7 safe-mode comparison",
      "alt": "Schematic: Power plus Volume up, hold onscreen Power off or Restart, confirm OK, verify Safe mode label, match connectivity, compare, then normal Restart to exit.",
      "sourceIds": [
        "pixel-safe-mode",
        "pixel-restart"
      ],
      "caption": "Original Pixel 7 button/menu schematic. Airplane mode turns on automatically; compare the same permitted conditions.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "pixel7-black-screen",
    "pixel7-battery-drain",
    "pixel7-wired-charge"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}