{
  "id": "t14g2-service-record",
  "modelId": "t14g2",
  "title": "Data-safe Lenovo service handoff",
  "intent": "Combine verified backup coverage, private recovery access and reproducible complaint evidence.",
  "category": "preparation",
  "sourceIds": [
    "lenovo-ug",
    "bitlocker",
    "windows-backup"
  ],
  "diagramId": "laptop-backup-evidence",
  "prerequisites": [
    "Owner or IT authorizes service preparation",
    "Files may be copied under organization policy"
  ],
  "tools": [
    "Existing permitted backup storage",
    "Private recovery-key access if device encryption is enabled"
  ],
  "steps": [
    {
      "id": "copy",
      "text": "Back up needed accessible files through the existing permitted method. Check completion and inspect a representative copy locally without replacing the original.",
      "sourceIds": [
        "windows-backup"
      ],
      "locator": "Before recovery → back up data; original sample verification"
    },
    {
      "id": "encryption",
      "text": "If BitLocker/device encryption is enabled, verify that the recovery key is backed up and accessible to the owner or IT through the official account or approved storage. Record availability only.",
      "sourceIds": [
        "bitlocker"
      ],
      "locator": "Why recovery keys matter / How to back up"
    },
    {
      "id": "private",
      "text": "Keep recovery keys, PINs, passwords and full serial numbers outside this report. A hardware/security change may require recovery access; do not start a storage change merely to test that access.",
      "sourceIds": [
        "bitlocker"
      ],
      "locator": "Recovery access and backup storage; conservative non-destructive check"
    },
    {
      "id": "symptom",
      "text": "Collect machine type, Windows version, continuous/intermittent pattern, recent changes, affected app category and any scan result. Keep personal logs and exact identifiers for direct provider communication.",
      "sourceIds": [
        "lenovo-ug"
      ],
      "locator": "Printed pp. 65–66 → Before you contact Lenovo"
    },
    {
      "id": "agreement",
      "text": "Use Lenovo’s official support route to confirm service scope, data-handling expectations and affected accessories to bring. If backup or recovery access is missing, resolve that before agreeing to storage-affecting work.",
      "sourceIds": [
        "lenovo-ug",
        "windows-backup"
      ],
      "locator": "Printed pp. 65–67 → support; backup before recovery"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
      "goal": "Establish whether any powered comparison is safe.",
      "sourceIds": [
        "lenovo-ug"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "backup"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "backup",
      "question": "Is needed data coverage verified, including a readable sample?",
      "goal": "Make backup quality explicit.",
      "sourceIds": [
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Verified",
          "next": "recovery"
        },
        {
          "id": "no",
          "label": "Incomplete / inaccessible data",
          "next": "data-help"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "recovery",
      "question": "Is private recovery access available if encryption is enabled?",
      "goal": "Prevent avoidable post-service lockout.",
      "sourceIds": [
        "bitlocker"
      ],
      "options": [
        {
          "id": "available",
          "label": "Available to owner/IT",
          "next": "scope"
        },
        {
          "id": "not-encrypted",
          "label": "Encryption confirmed off",
          "next": "scope"
        },
        {
          "id": "missing",
          "label": "Missing or ownership unresolved",
          "next": "data-help"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "scope",
      "question": "Are complaint evidence and provider data-handling requirements ready?",
      "goal": "Prepare a specific service discussion.",
      "sourceIds": [
        "lenovo-ug"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Ready",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Provider guidance needed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Service handoff record ready",
      "text": "Bring the complaint evidence and stated backup/recovery availability. Keep actual secrets private.",
      "handoff": [
        "Provide machine type and scan result directly as needed.",
        "Confirm storage-impacting actions with the provider before work begins."
      ]
    },
    "data-help": {
      "type": "service_needed",
      "title": "Discuss the data gap before hardware work",
      "text": "Backup coverage or recovery access is incomplete.",
      "handoff": [
        "Ask IT/Lenovo about preserving inaccessible data.",
        "Avoid storage or security changes until their effect on access is understood."
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the provider’s handoff requirements",
      "text": "The data preparation is recorded but service scope remains unclear.",
      "handoff": [
        "Ask what data-affecting work may be required.",
        "Confirm the affected accessories and missing diagnostic evidence."
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unanswered checks visible",
      "text": "Backup coverage, recovery availability or provider requirements remain unknown.",
      "handoff": [
        "Provide verified backup and recovery-access availability only.",
        "Tell Lenovo/IT which complaint evidence or service requirements are missing.",
        "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop the powered checks",
      "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
      "handoff": [
        "Tell Lenovo or your IT team about the visible damage before arranging transport.",
        "Provide verified backup and recovery-access availability only.",
        "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
      ]
    }
  },
  "missing": "Backup coverage, recovery availability or provider requirements remain unknown.",
  "handoff": [
    "Provide verified backup and recovery-access availability only.",
    "Tell Lenovo/IT which complaint evidence or service requirements are missing."
  ],
  "outcomeChecks": [
    "Readable backup coverage is recorded.",
    "Actual keys and credentials remain outside this report."
  ],
  "workflow": {
    "family": "data-service",
    "summary": "Build a service record with data and recovery availability kept explicit.",
    "osOptions": [
      "windows11",
      "windows10",
      "windows-unknown"
    ],
    "fields": [
      {
        "id": "backup-coverage",
        "label": "Backup coverage",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "verified",
            "label": "Needed sample verified"
          },
          {
            "value": "partial",
            "label": "Partial coverage"
          },
          {
            "value": "none",
            "label": "No verified copy"
          }
        ]
      },
      {
        "id": "recovery-access",
        "label": "Encryption recovery availability",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "owner",
            "label": "Available to owner"
          },
          {
            "value": "it",
            "label": "Available through IT"
          },
          {
            "value": "off",
            "label": "Encryption confirmed off"
          },
          {
            "value": "missing",
            "label": "Unavailable"
          }
        ]
      },
      {
        "id": "symptom-pattern",
        "label": "Complaint pattern",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not recorded"
          },
          {
            "value": "continuous",
            "label": "Continuous"
          },
          {
            "value": "intermittent",
            "label": "Intermittent"
          },
          {
            "value": "single",
            "label": "Single observed event"
          }
        ]
      },
      {
        "id": "provider-scope",
        "label": "Provider requirements",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked"
          },
          {
            "value": "confirmed",
            "label": "Confirmed"
          },
          {
            "value": "pending",
            "label": "Awaiting guidance"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Handoff readiness checks",
      "rows": [
        {
          "id": "backup-sample",
          "label": "Backup sample",
          "condition": "Inspect needed copy locally"
        },
        {
          "id": "recovery",
          "label": "Recovery access",
          "condition": "Owner/IT checks existing official location privately"
        },
        {
          "id": "complaint",
          "label": "Complaint reproduction",
          "condition": "Safe original condition, or retain why unavailable"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Works in this condition"
        },
        {
          "value": "fails",
          "label": "Fails in this condition"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Backup gaps",
      "Private recovery availability",
      "Symptom and agreed scope"
    ],
    "notDoneGuidance": [
      "Never enter a recovery key, PIN or password into this record.",
      "Do not trigger recovery or erase storage to test access."
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "laptop",
  "modelApplicability": {
    "id": "t14g2",
    "name": "ThinkPad T14 Gen 2 Intel",
    "family": "laptop",
    "revision": "Intel machine types 20W0 or 20W1",
    "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
    "region": "US-first; optional hardware varies by machine type.",
    "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
    "exclusions": [
      "ThinkPad T14 Gen 2 AMD",
      "ThinkPad T14 Gen 1",
      "ThinkPad T14s Gen 2",
      "ThinkPad T15"
    ],
    "sourceIds": [
      "lenovo-ug"
    ]
  },
  "exclusions": [
    "ThinkPad T14 Gen 2 AMD",
    "ThinkPad T14 Gen 1",
    "ThinkPad T14s Gen 2",
    "ThinkPad T15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "backup"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "backup",
      "answer": "yes",
      "to": "recovery"
    },
    {
      "from": "backup",
      "answer": "no",
      "to": "data-help"
    },
    {
      "from": "backup",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "recovery",
      "answer": "available",
      "to": "scope"
    },
    {
      "from": "recovery",
      "answer": "not-encrypted",
      "to": "scope"
    },
    {
      "from": "recovery",
      "answer": "missing",
      "to": "data-help"
    },
    {
      "from": "recovery",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "scope",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "scope",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "scope",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "lenovo-ug",
      "title": "ThinkPad T14 Gen 2 user guide",
      "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
      "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
      "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "bitlocker",
      "title": "Back up your BitLocker recovery key",
      "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key",
      "locator": "Recovery key purpose / Backup methods",
      "purpose": "Owner/IT recovery availability before hardware service; no key input",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "windows-backup",
      "title": "Recovery options in Windows",
      "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows",
      "locator": "Before recovery: back up data",
      "purpose": "Backup before data-affecting work; original non-destructive sample check",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-backup",
      "title": "How to back up your Mac",
      "url": "https://support.apple.com/en-us/102307",
      "locator": "Time Machine / iCloud / Other backup methods",
      "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "mac-service",
      "title": "Get your Mac ready for service",
      "url": "https://support.apple.com/en-us/116942",
      "locator": "Make a backup / Arrange service / Check settings",
      "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "laptop-backup-evidence",
      "path": "/assets/laptop-backup-evidence.svg",
      "title": "Backup and service evidence map",
      "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.",
      "sourceIds": [
        "mac-backup",
        "mac-service",
        "bitlocker",
        "windows-backup"
      ],
      "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "t14g2-usbc-charge",
    "t14g2-vantage-diagnostics",
    "t14g2-camera-shutter"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  },
  "legacyVersion": "1.0.0",
  "legacyChecks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "lenovo-ug"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Protect data and access before hardware changes.",
      "question": "Have your important accessible files and recovery-key availability been verified?",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Prepare a specific support handoff.",
      "question": "Have you collected the symptom history and provider’s data-handling requirements?",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Handoff information ready",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Provider guidance still needed",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "legacyPreparation": [
    "You own the computer or have IT authorization",
    "Accessible files can be copied without violating policy",
    "Existing backup storage",
    "Secure access to your recovery key if BitLocker is enabled",
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ]
}