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Device evidence task · iPhone 13

Black screen: bounded startup check

Record whether the iPhone reaches a logo, a low-battery screen or normal startup without recovery or erasure.

Version 2.0.0 · About 20 minutes to organize observations

Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time.

Confirm the exact model

Enable JavaScript to record observations. The complete preparation guide is available below.

Preparation guide

  1. Record the current screen state before pressing buttons: entirely blank, low battery, Apple logo or responsive screen. Use a normal restart if the phone responds.

    Source: If your iPhone will not turn on or the screen is black · If screen is black; Face ID models

  2. For a nonresponding iPhone 13, press and release Volume up quickly.

    Source: If your iPhone will not turn on or the screen is black · Force a Face ID iPhone: step 1

  3. Press and release Volume down quickly, then hold Side until the Apple logo appears. This is a sequence, not holding all three buttons together.

    Source: If your iPhone will not turn on or the screen is black · Force a Face ID iPhone: steps 2–3

  4. If it does not turn on, use intact compatible charging equipment and charge for one hour before trying again. For a displayed low-battery icon, Apple instead directs hardware checks and 30 minutes of charging or until startup.

    Source: If your iPhone will not turn on or the screen is black · After force restart: no power / low-charge battery

  5. Record the furthest screen reached and whether startup completed. A stuck or repeating logo should be handed to Apple with the backup situation.

    Source: If your iPhone will not turn on or the screen is black · If it still will not turn on

  6. Stop at the observed startup result. This task does not enter recovery, restore firmware or erase the phone. Ask Apple how to preserve data if startup remains blocked.

    Source: If your iPhone will not turn on or the screen is black · Contact Apple Support

Three-step schematic: quickly press and release Volume up, quickly press and release Volume down, then hold Side until the Apple logo.
Original schematic for an unresponsive iPhone 13. The buttons are used in sequence. · Original schematic; follow the linked manufacturer instructions.

Check the result

  • Record the successful startup and arrange a backup. A single restart success does not explain a recurring shutdown.
  • Give Apple the exact startup state and charging interval. Raise inaccessible or unbacked-up data before any recovery proposal.
Stop conditions
  • Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.
  • Set damaged accessories aside. Do not open mains adapters or force connectors.
  • Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step.
Official sources and model fit
  1. If your iPhone will not turn on or the screen is black

    Force your iPhone with Face ID to restart · Checked 2026-10-13
    iPhone 13 button sequence and black-screen charge intervals
    Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.

  2. If your iPhone will not charge

    If your device will not charge, steps 1–8 · Checked 2026-10-13
    External power checks and two 30-minute charging intervals
    Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.

  3. Important safety information for iPhone

    Handling; Repairing; Battery; Charging · Checked 2026-10-13
    Stop use for suspected damage and use trained battery service
    Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.

  4. Identify your iPhone model

    Find the model name / iPhone 13 · Checked 2026-10-04
    Model confirmation
    Reference only. Original paraphrase; no copied images or manual pages.

  5. iPhone 13 technical specifications

    External Buttons and Connectors; Power and Battery · Checked 2026-10-13
    Lightning, physical controls and wireless charging applicability
    Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.

  6. Prepare iPhone for a service appointment

    Get ready; Bring in; Get back from service · Checked 2026-10-13
    Backup, OS-specific service readiness, credential privacy and returned-device data
    Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.

Original preparation workflow based on the linked documents. No hands-on device repair testing is claimed.

Related preparation

Exact modelSymptom & recordOpen